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仅限集群中一个节点的HTTPS AutoSupport 传输超时

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ontap-9
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适用场景

  • ONTAP 9
  • 使用HTTPS进行AutoSupport传输
  • 已配置网络防火墙
  • 已配置网络代理

问题描述

  • 一个或多个节点的AutoSupport无法 访问NetApp、并提及网络超时。示例

cluster1::>system node autosupport check show-details

...
Node: node_name

Category:  http- https
      Component:  http-put-destination
       Status: failed
       Detail: HTTP/S PUT connectivity check failed for destination:
           https://support.netapp.com/put/AsupPut/ via proxy -
           proxyuser:********@proxyurl:8080.
           Error: Timeout was reached when connecting to the server
           - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
Node: node_name

Category:  http- https
      Component:  http-post-destination
       Status: failed
       Detail: HTTP/S POST connectivity check failed for destination:
           https://support.netapp.com/asupprod/post/1.0/postAsup
           via proxy -
           proxyuser:********@proxyurl:8080.
           Error: Timeout was reached when connecting to the server
           - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity

  • notifyd::> system node run -node node_name -command rdfile /etc/log/mlog/notifyd.log代理URL的日志()中找到超时消息。示例

... (message: STATE: WAITRESOLVE => WAITCONNECT handle 0x80f746008; line 1479 (connection #0))
... (message: connect to proxyurl_IP port 8080 failed: Operation timed out)
... (message: Failed to connect to proxyurl port 8080: Operation timed out)

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