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ONTAP 中的 AutoSupport 捆绑包未创建 - notifyd 错误 " 实体:第 3 行:解析器错误 "

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适用场景

  • ONTAP 9.3 之前的所有集群模式 Data ONTAP 版本
  • Data ONTAP 7- 模式 8.2.5 之前的版本

问题描述

  • AutoSupport 消息不会发送到 NetApp ,并且在的输出中不会列出任何新的自动支持

autosupport history show -node node_name  command

  • AutoSupport 调用命令似乎正常工作,但不会生成 AutoSupport :

Cluster01::> autosupport invoke -node Cluster01-01 -type test

  • 已在节点 "cluster 01-01" (序列号: 123 )上成功调用 AutoSupport 。

     Cluster01::> autosupport history show -node Cluster01-01 -seq-num 123
There are no entries matching your query.

  • 检查 notifyd . log 时,显示类似以下内容的大量错误:

Mon Jun 04 2018 10:46:49 -07:00 [kern_notifyd:info:10003] fromXML: Could not parse XML.
Mon Jun 04 2018 10:46:49 -07:00 [kern_notifyd:info:10003] Entity: line 3: parser error : xmlParseCharRef: invalid xmlChar value 7
Mon Jun 04 2018 10:46:49 -07:00 [kern_notifyd:info:10003] message="1 login failure on console, "/>

注意:上面的 xmlchar 值可能不同、以及 Message= 部分。

要检查 notifyd . log 文件、请运行以下命令

: 7- 模式:
> rdfile /etc/log/mlog/notifyd.log
 

集群模式 Data ONTAP/ONTAP :
::> system node run -node Cluster01-01 rdfile /etc/log/mlog/notifyd.log

注意:由于此问题的性质,这些日志文件将非常大

 

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