显示SPAutoUpgradeFailedMajorAlert、SP自动更新停留在5%

适用场景

服务处理器 (SP)

问题描述

• 升级ONTAP后、EMS中会显示以下警报消息。

[?] Sat Jan 14 11:04:15 JST [node 2: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller

• 上的SP固件 node2 失败。

::> system service-processor image show

Is
Node        Type  Image   Status    Current Version
---------------- ----- ------- ----------- ------- --------
node1
    SP
            primary installed   true   5.8
            backup  installed   false   5.1
node2
   SP
            primary installed   true   5.1
            backup  installed   false   5.1

• 从system service-processor show node 2 命令的输出中、更新会停留在5%。

::> system service-processor show
  (system service-processor image update-progress show)
         In               Percent
Node        Progress Start Time      Done   End Time
---------------- -------- ------------------- ------- -------------------
node1     no     1/14/2023 10:49:43  100    1/14/2023 10:54:03
node2     no     1/14/2023 11:55:42  5    1/14/2023 11:57:21

• 已尝试执行SP手动更新、但无响应。

::> system service-processor image update -node node2 -update-type serial-full

• 通过SSH访问SP没有响应、因此无法通过BMC更新SP固件。