在sysconfig -a中、基板管理控制器状态显示为"未知"

适用场景

• FAS2750
• FAS2720
• ONTAP 9
• 底板管理控制器（ BMC ）

问题描述

• BMC状态和IP地址如 unknown 中所示 sysconfig -a。

   Service Processor       Status: Online
      Firmware Version:   11.3P1
      Mgmt MAC Address:   XX:XX:XX:XX:XX:XX
      Ethernet Link:    unknown, full duplex, auto-neg complete
      Using DHCP:      no
   IPv4 configuration:
      IP Address:     unknown
      Netmask:       unknown
      Gateway:       unknown
   IPv6 configuration:      Disabled

• EMS日志会定期显示以下消息。

[node-02: sp_config_1: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.

• BMC重新启动无法清除问题描述。

::> system service-processor reboot-sp -node node-2

• SP-MGMT-MLOG-TXT.GZ 执行SP重新启动时、在日志中发现以下消息。

00000017.00059836 0536e043 Wed Jan 18 2023 17:51:40 +09:00 [kern_servprocd:info:4733] 0x808169600: 0: NOTICE: Servprocd::CLI: get_spcs_port : spcs port value in sp_api_service mdb is 50000
00000017.00059837 0536e0a8 Wed Jan 18 2023 17:51:50 +09:00 [kern_servprocd:info:4733] 0x808169600: 0: ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 7 (SSL_connect: Resource temporarily unavailable)
00000017.00059838 0536e0a8 Wed Jan 18 2023 17:51:50 +09:00 [kern_servprocd:info:4733] Thrift: Wed Jan 18 17:51:50 2023 SSL_shutdown: shutdown while in init
00000017.00059862 0536e0f7 Wed Jan 18 2023 17:51:55 +09:00 [kern_servprocd:info:4733] 0x808169600: 0: INFO: librpcpool: Promoting thread to RT

• 重新启动 servprocd 进程、但无法恢复。

::> set diag
::*> system node systemshell -node node-02 -command "sudo spmctl -s -h servprocd"
::*> system node systemshell -node node-02 -command "sudo spmctl -e -h servprocd"