跳转到主内容

在 e0M 启动且正常运行的情况下, SP 无法访问

Views:
5
Visibility:
Public
Votes:
0
Category:
fas-systems<a>2009029231</a>
Specialty:
hw
Last Updated:

适用场景

  • FAS 8020

问题描述

  • 在 HA 对的一个节点上无法访问服务处理器 IP 地址,已验证网络连接,但 SP IP 不会对 ping 做出响应。
  • 在 e0M 端口上托管的受影响节点上的集群管理和节点管理 LIF 运行正常,因为它们是可载入和可访问的。
  • 虽然可以看到 e0M 端口的 MAC 地址,但连接的交换机端口上看不到服务处理器的 MAC 地址。
  • 服务处理器已重新启动,并尝试升级固件,但失败:
::> system service-processor reboot-sp -node <node name>
  • 服务处理器升级失败(SP-MGMT-MLOG-TXT.GZ 在 AutoSupport 中):
Jan 13 22:44:34 +0000 [node01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to transfer SP firmware image using network interface'}
[?] Thu Jan 13 22:44:34 +0000 [node01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
[?] Thu Jan 13 22:45:00 +0000 [node01: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller
[?] Thu Jan 13 22:46:22 +0000 [node01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 3.10 to 3.11 has been triggered.'}
[?] Thu Jan 13 22:46:34 +0000 [node01: notifyd: callhome.ondemand.invoke.all:notice]: params: {'aod_req_id': '61e0a0969f3f553997c0cd32', 'sequence': '472', 'URI': '', 'subject': 'ON DEMAND (ALL:AODS TRIGGERED)'}

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.