SP固件更新失败-由于API服务、无法访问SP/BMC

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Category:: fas-systems<a>2009年343078</a>

Specialty:: hw

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适用场景

Active IQ风险
ONTAP 9
服务处理器 (SP)
基板管理控制器(BMC)
SP API服务
- 排除不使用API服务的平台
  - AFF A400、AFF C400
  - ASA A400、ASA C400
  - AFF A250、AFF C250
  - ASA A250、ASA C250
  - AFF A700
  - FAS8700、FAS9300
  - FAS500f

问题描述

自动SP/BMC固件在ONTAP升级期间无法更新：

[Node-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'BMC update - Pre-update checks successful.'} [Node-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 13.7 to 13.8 has been triggered.'} [Node-01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'BMC update - Update has timed out. Last status code (1)'} [Node-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.

system health subsystem show 输出将服务处理器显示为已降级：

::> system health subsystem show
 Subsystem
 Health
 ----------------- ------------------
 SAS-connect       ok
 Environment       ok
 Memory            ok
 Service-Processor degraded
 Switch-Health     ok
 CIFS-NDO          ok
 Motherboard       ok
 IO                ok
 MetroCluster      ok
 MetroCluster_Node ok
 FHM-Switch        ok
 FHM-Bridge        ok
 SAS-connect_Cluster ok
 13 entries were displayed.

SP-MGMT-MLOG-TXT.GZ AutoSupport中的显示了以下事件：

[kern_servprocd:info:5478] 0x80acc8000: 0: NOTICE: Servprocd::SpUpdate: SpUpdateStateHandleEvent: SP update from version 11.7 to version 11.8 has been scheduled. [kern_servprocd:info:5478] 0x80acc8000: 0: NOTICE: Servprocd::SpUpdate: UpdateSmfState: processing ck_auto_update_scheduled. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: prepareImage: SP firmware image files were successfully checked for compression. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: prepareImage: Creating /mroot/etc/RLM_FW/sp_image.tar.gz image for network transfer. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: transferImage: sending /mroot/etc/RLM_FW/sp_image.tar.gz to SP, destination: /mnt/sapps/sp_image.tar.gz. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: update: SP firmware image has been successfully transferred to SP using network interface. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: writeImage: sending spcs update command to write SP firmware image to flash. [kern_servprocd:info:5478] 0x80c3af200: 0: ERR: Servprocd::SpUpdate: writeImage: spcs sp update command failed (The Service Processor on node "Node-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.)