SP/BMC 无法访问，出现错误：Unable to update SP network information at this time

适用于

• FAS/AFF
• ONTAP 9
• 主板管理控制器 (BMC)
• 服务处理器 (SP)

问题

• 无法通过 SSH 访问 SP/BMC。
• SP/BMC IP 地址不可 ping 通。
• 事件日志中报告了以下事件：

splog.warnings: Could not retrieve logs from the SP for 24 hours: splogd is running in degraded mode and having difficulty getting splogs from the SP FW

[Node-1: rlm_hbtrcv_non_blocking: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.

[cluster_node0: servprocd: splog.sp.not.accessible:error]: The SP on the remote node (cluster_node1) is not accessible because of The Service Processor on node "cluster_node1" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again..

• BMC 或 SP 的 sysconfig -a 输出标记为 unknown：

    Service Processor        Status: Online
        Firmware Version:   11.5
        Mgmt MAC Address:   xx:xx:xx:xx:xx:xx
        Ethernet Link:      unknown, full duplex, auto-neg complete
        Using DHCP:         no
        IPv4 configuration:
        IP Address:         unknown
        Netmask:            unknown
        Gateway:            unknown

• ENVIRONMENT  ASUP 日志报告传感器未知错误：

Shelf temperatures by element:

  [11] Unavailable

  [12] Unavailable