由于SP/BMC端口出现故障、SP/BMC无法更新固件

适用场景

• FAS/AFA
• ONTAP 9
• 服务处理器 (SP)
• 基板管理控制器(BMC)

问题描述

• SP/BMC固件升级失败、并且事件日志中报告以下错误：

[cluster1-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 10.5 to 10.6 has been triggered.'}
[cluster1-01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP firmware image has been successfully transferred to SP using network interface.'}
[cluster1-01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to successfully update SP firmware using network interface'}
[cluster1-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.

• SP-MGMT-MLOG-TXT.GZ From AutoSupport报告SP/BMC无法访问：

[kern_servprocd:info:7198] 0x808707100: 0: NOTICE: Servprocd::FTM: transferred /mroot/etc/RLM_FW/sp_image.tar.gz to sp://cluster1-01:/mnt/sapps/sp_image.tar.gz
[kern_servprocd:info:7198] 0x808707100: 0: NOTICE: Servprocd::SpUpdate: update: SP firmware image has been successfully transferred to SP using network interface.
[kern_servprocd:info:5642] 0x808702b00: 0: ERR: Servprocd::SpUpdate: writeImage: spcs sp update command failed (The Service Processor on node "cluster1-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.)
[kern_servprocd:info:5642] 0x808702b00: 0: ERR: Servprocd::SpUpdate: update: unable to successfully update SP firmware using network interface

• SP-LATEST-RUNTIME 从AutoSupport 报告中、MemFree超过57、000 KB

MemFree:       96968 kB

• SP-LATEST-CONFIGURATION 从AutoSupport显示不适用主固件和备份固件版本：

version
=======
Booted primary firmware version 11.6
Primary firmware version N/A
Backup firmware version N/A

• SP-LATEST-SYSLOG 在 手动更新尝试期间、from AutoSupport报告类似于以下内容的错误：

BMC fud_eth[29319]: get_notif_shm: Failed to create the shared memory key
BMC fud_eth[29319]: ipmi_notif_to_ontap: Unable to set progress state as shared memory is not accessible.
BMC fud_eth[29319]: Downloading package...
BMC fud_eth[29319]: system() returned ret1 = 0, ret2 = 0
BMC last message repeated 3 times
BMC fud_eth[29319]:  FW package download from ftp://anonymous@10.10.10.10/software//BMC_FW_308-04071_11.7.tar.gz failed.
BMC fud_eth[29319]: Cleaning up..

• SP/BMC处于联机状态、并且 service-processor API-service 处于启用状态。
• SP API服务内部证书 已续订。
• 网络端口已正确配置且正常运行(已启动)。
• 重新启动SP/BMC 并 重新启动service-processor守护进程 没有任何帮助。
• 尝试从SP/BMC提示符升级SP/BMC也会失败。
• 对受影响节点执行接管/恢复不会修复问题描述。