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ONTAP 报告 callhome.dsk.redun.fault 事件

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适用于

  • DS212-12
  • IOM12
  • X336_TTCRE04TA07

问题

  • 事件日志显示 callhome.dsk.redun.fault: Call home for DISK REDUNDANCY FAILED

Node: node1
Sequence#: 583106
Time: 4/9/2026 01:58:33
Severity: ERROR
Source: dsa_disc
Message Name: callhome.dsk.redun.fault
Event: callhome.dsk.redun.fault: Call home for DISK REDUNDANCY FAILED
Corrective Action: Locate disks which have lost redundancy by using the following command: "storage disk show -fields disk,primary-port,secondary-name,secondary-port,shelf,bay" Note all channels with single path connectivity. Check for failures using these commands: "system health node-connectivity shelf show" and "system health system-connectivity shelf show". If a module or cable failure is identified, replace the failed module or cable. Confirm redundancy has been restored with the following command: "storage disk show -fields disk,primary-port,secondary-name,secondary-port,shelf,bay" If you need assistance, contact NetApp technical support.
Description: This message occurs when redundant access to disk storage is lost. This message and associated Autosupport are issued at most once per day. If your system is configured to do so, it generates and transmits an AutoSupport (or 'call home') message to NetApp technical support and to the configured destinations. Successful delivery of an AutoSupport message significantly improves problem determination and resolution.

  • 系统警告 LED 亮起
  • 磁盘 2.11.4 显示的路径比其他磁盘少，而不是预期的冗余路径

cluster::> storage disk show -disk 2.11.4 -instance
          Disk: 2.11.4                     
     Container Type: aggregate
       Owner/Home: node2 / node2
        DR Home: -
   Stack ID/Shelf/Bay: 2  / 11 / 4
          LUN: 0
         Array: N/A
         Vendor: NETAPP
         Model: X336_TTCRE04TA07
     Serial Number: xxxxxx93F9XC
          UID: xxxxxxxx:xxxxxxxxx
          BPS: 520
     Physical Size: 3.64TB
        Position: data
Checksum Compatibility: block
       Aggregate: node2_aggr02
          Plex: plex0
Paths:
                 LUN  Initiator Side     Target Side                                        Link
Controller      Initiator    ID  Switch Port       Switch Port       Acc Use  Target Port        TPGN   Speed    I/O KB/s      IOPS
------------------ ---------  -----  --------------------  --------------------  --- ---  -----------------------  ------  -------  ------------  ------------
node2     2a        0  N/A           N/A           AO  INU  xxxxxxxxxxxxd2a9        48  12 Gb/S       132        1
node1     0d        0  N/A           N/A           AO  INU  xxxxxxxxxxxxd2a9        48  12 Gb/S        0        0
 
Errors:
-

cluster::> storage disk show -disk 2.11.3 -instance
          Disk: 2.11.3                     
     Container Type: aggregate
       Owner/Home: node2 / node2
        DR Home: -
   Stack ID/Shelf/Bay: 2  / 11 / 3
          LUN: 0
         Array: N/A
         Vendor: NETAPP
         Model: X336_TTCRE04TA07
     Serial Number: xxxxxx95F9XC
          UID: xxxxxxxx:xxxxxxxx
          BPS: 520
     Physical Size: 3.64TB
        Position: data
Checksum Compatibility: block
       Aggregate: node2_aggr02
          Plex: plex0
Paths:
                 LUN  Initiator Side     Target Side                                        Link
Controller      Initiator    ID  Switch Port       Switch Port       Acc Use  Target Port        TPGN   Speed    I/O KB/s      IOPS
------------------ ---------  -----  --------------------  --------------------  --- ---  -----------------------  ------  -------  ------------  ------------
node2     0d        0  N/A           N/A           AO  INU  xxxxxxxxxxxxd2c6        56  12 Gb/S        0        0
node2     2a        0  N/A           N/A           AO  RDY  xxxxxxxxxxxxd2c5        25  12 Gb/S        0        0
node1     0d        0  N/A           N/A           AO  INU  xxxxxxxxxxxxd2c5        25  12 Gb/S        0        0
node1     2a        0  N/A           N/A           AO  RDY  xxxxxxxxxxxxd2c6        56  12 Gb/S        0        0
 
Errors:
-

  • sysconfig -a 中缺少磁盘 2.11.4

Node1

       slot 2: SAS Host Adapter 2a (Broadcom SAS3616W rev. 2, SAS, <UP>)
             Firmware rev:    17.00.00.00
             NVDATA rev:     17.01.00.11
             Base WWN:      xxxxxxxxxxxxxxxxx
             Temperature:     Not Available
             MFG Part Number:   111-04226
             Board Name:     HBA 9405W-16e
             Assembly:      03-50044-10006
             Serial number:    xxxxxxxxx
             Phy State:      [0] Enabled, 12.0 Gb/s
                      [1] Enabled, 12.0 Gb/s
                      [2] Enabled, 12.0 Gb/s
                      [3] Enabled, 12.0 Gb/s
             Mini-SAS HD Vendor:     Amphenol
             Mini-SAS HD Part Number:   112-00437+A0
             Mini-SAS HD Type:      Passive Copper (unequalized) 2m end_1
             Mini-SAS HD Serial Number: xxxxxxxxx00664
             11.0 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx97F9XC)
             11.1 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx5F9XC)
             11.2 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxxB8F9XC)
             11.3 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx95F9XC)
             11.5 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx98F9XC)
             11.6 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9TF9XC)
             11.7 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxxB0F9XC)
             11.8 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9NF9XC)
             11.9 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9GF9XC)
             11.10: NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9JF9XC)
             11.11: NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx99F9XC)
             Shelf 11: DS212-12  Firmware rev. IOM12 A: 0281  IOM12 B: 0281

Node2

       slot 0: SAS Host Adapter 0d (Broadcom SAS3616W rev. 2, SAS, <UP>)
             Firmware rev:    12.00.00.00
             NVDATA rev:     12.03.01.02
             Base WWN:      xxxxxxxxxxxxxxxxx
             Temperature:     Not Available
             Phy State:      [0] Enabled, 12.0 Gb/s
                      [1] Enabled, 12.0 Gb/s
                      [2] Enabled, 12.0 Gb/s
                      [3] Enabled, 12.0 Gb/s
             Mini-SAS HD Vendor:     Amphenol
             Mini-SAS HD Part Number:   112-00437+A0
             Mini-SAS HD Type:      Passive Copper (unequalized) 2m end_1
             Mini-SAS HD Serial Number: xxxxxxxxx00859
             11.0 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx97F9XC)
             11.1 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx5F9XC)
             11.2 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxxB8F9XC)
             11.3 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx95F9XC)
             11.5 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx98F9XC)
             11.6 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9TF9XC)
             11.7 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxxB0F9XC)
             11.8 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9NF9XC)
             11.9 : NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9GF9XC)
             11.10: NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx9JF9XC)
             11.11: NETAPP   X336_TTCRE04TA07 NA04 3807.8GB 520B/sect (xxxxxx99F9XC)
             Shelf 11: DS212-12  Firmware rev. IOM12 A: 0281  IOM12 B: 0281

  • 磁盘 2.11.4 被模块 B 绕过，如 storage show fault -v 所示

Enclosure Status: non-critical
Channel: 0d
Shelf: 11
Shelf Type: DS212-12
Product Serial Number: xxxxxxxxxxxxx
Module Type: IOM12

Disk Elements:
Element Status          Status Bytes  Status Descriptions
  4 [Bay  4]: NONCRITICAL     03,04,10,04   ENCLOSURE BYPASSED B, BYPASSED B

  • 存储重启后条件清除

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