由于 " 多个风扇出现故障 " ，节点关闭并无法启动

最后更新
另存为PDF

Views:: 39

Visibility:: Public

Votes:: 0

Category:: aff-series

Specialty:: hw

Last Updated:

适用场景

基板管理控制器固件低于 11.5
- AFF C190 ， AFF A220 ， FAS2720 ， FAS2750
服务处理器固件低于 5.8
- AFF A300 ， AFF A200 ， FAS8200 ， FAS2650 ， FAS2620

问题描述

两个节点均关闭，无法启动
节点关闭并显示以下消息：

Sat May 08 22:20:24 +0100 [node-1: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Multiple fans failed) Sat May 08 22:20:27 +0100 [node-1: mgwd: mgwd.notify.halt.result:info]: MGWD able to notify CLAM on its HA partner node that this node is undergoing a planned shutdown (reason: E). Error: - Sat May 08 22:20:34 +0100 [node-1: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Status of fans is unknown for 90 seconds. Shutting down now.

AutoSupport 可能会触发警报：

HA Group Notification (CONTROLLER TAKEOVER COMPLETE HALT) NOTICE

HA Group Notification (Health Monitor process cphm: CriticalFruMultiFaultAlert[PSQ094195000111]) ALERT

如果节点无法启动且尝试重新拔插控制器，则节点可能仍处于关闭状态 / 无法启动
在控制台日志中启动时可能会看到以下内容：

Initializing System Memory ... Loading Device Drivers ... Configuring Devices ... Waiting for SP ...

IPMI:Read midplane FRU 0 product info:timeout IPMI:Read midplane FRU 0 product info:failed Waiting for SP ...

IPMI:Get midplane FRU 1 inventory:timeout SP failure. Resetting SP from primary FW. This can take a few minutes Waiting for SP ... SP failure. Resetting SP from backup FW. This can take a few minutes Waiting for SP ... Failed to recover SP IPMI:Get midplane FRU 1 inventory:failed

IPMI:Get controller FRU inventory:failed IPMI:Get midplane FRU 0 inventory:failed Configuring Devices ... IPMI PCI Slot Control failed.

如果启动成功，节点可能会在不同的传感器上发出投诉并重新关闭：

Mon May 24 10:07:52 GMT [nvram.hw.initWarn:WARNING]: NVRAM hardware initialization: Failed to get Battery FRU info.

May 24 10:11:19 [node-1:sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 2 minutes. May 24 10:13:19 [node-1:monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the SP)