跳转到主内容

由于温度过高故障、DS4486磁盘架中报告了故障

Views:
7
Visibility:
Public
Votes:
0
Category:
fas-systems<a>2009年543244</a>
Specialty:
hw
Last Updated:

适用场景

  • ONTAP 9
  • DS4486 磁盘 架
  • FAS/AFF 系统

问题描述

  • 事件日志中报告了以下磁盘架故障错误:

[Node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 3b. Check fans, power supplies, disks, and temperature sensors.
[Node-02: dsa_worker3: callhome.shlf.overtemp:debug]: Call home for SHELF OVER TEMPERATURE 43 C (109 F)
[Node-02: dsa_worker3: ses.status.temperatureError:debug]: DS4486 (S/N SHJGDXXXXXXX123) shelf 10 on channel 0d temperature error for Temperature sensor 1: critical status; overtemperature failure. Current temperature: 43 C (109 F). This module is on the front of the shelf on the left, on the OPS panel.

  • ENVIRONMENT 日志报告温度传感器1温度过高故障:

Channel: 0d
Shelf: 10
SES device path: local access: 0d.10.99
Module type: IOM6; monitoring is active  
Shelf status: critical condition
SES Configuration, shelf 10:

Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12; with error: 1
   Shelf temperatures by element:
    [1] 43 C (109 F) (ambient) Overtemperature failure!
    [2] 28 C (82 F)  Normal temperature range

  • STORAGE-FAULT AutoSupport部分显示了温度传感器的温度过高警告:

Enclosure Status: critical
Channel: 0d
Shelf: 10
Shelf Type: DS4486
Product Serial Number: SHJGDXXXXXXX123
Module Type: IOM6

Temperature Sensors:
Element Status      Status Bytes  Status Descriptions
 1: CRITICAL      02,00,3F,0C   OT WARNING, OT FAILURE
  2: OK         01,00,30,00  

  • 数据中心不存在环境问题。
  • 连接到同一HA对的任何其他磁盘架不会报告温度过高错误。

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.