由于网络接口问题，Service Processor 自动固件失败

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Category:: ontap-9

Specialty:: HW

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适用于

ONTAP 9
FAS/AFF 系统
SP（服务处理器）
BMC（基板管理控制器）

问题描述

由于无法使用网络接口传输 SP 固件映像，因此自动固件升级失败。

Node03: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update has been successfully scheduled from 4.11 to 4.11P1'}[?] Node03: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 4.11 to 4.11P1 has been triggered.'}[?] Node03: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to transfer SP firmware image using network interface'} Node03: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.[?]

或

Servprocd::SpUpdate: writeImage: spcs sp update command failed (SSL_CTX_use_PrivateKey_file: key values mismatch exception occurred in spcc_sp_update code)

system health statusshow 是 degraded。

::*> system health status show
Status
---------------
degraded

system health alert show 显示 SPAutoUpgradeFailedMajorAlert.

::*> system health alert show
        Node: Node1
      Alert ID: SPAutoUpgradeFailedMajorAlert
      Resource: SP Upgrade
      Severity: Major
   Indication Time: Sun
      Suppress: false
     Acknowledge: false
   Probable Cause: A Service Processor automatic firmware update failure
           was detected, which can result in Service Processor
           not being updated to the latest available compatible
           firmware package.
   Possible Effect: Suboptimal system behavior can result from Service
           Processor not being updated to the latest available
           compatible firmware package.
Corrective Actions: 1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
           2. Manually upgrade Service Processor by using the "system service-processor image update" command.
           3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
           4. Contact the technical support if the alert persists.
        Node: Node2
      Alert ID: SPAutoUpgradeFailedMajorAlert
      Resource: SP Upgrade
      Severity: Major
   Indication Time: Sun
      Suppress: false
     Acknowledge: false
   Probable Cause: A Service Processor automatic firmware update failure
           was detected, which can result in Service Processor
           not being updated to the latest available compatible
           firmware package.
   Possible Effect: Suboptimal system behavior can result from Service
           Processor not being updated to the latest available
           compatible firmware package.
Corrective Actions: 1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
           2. Manually upgrade Service Processor by using the "system service-processor image update" command.
           3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
           4. Contact the technical support if the alert persists.
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