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ACP报告IOM12磁盘架模块出现硬件故障

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Category:
disk-shelves
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hw
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适用场景

  • DS224C (DS224-12)
  • DS212C (DS212-12)
  • DS460C (DS460-12)
  • IOM12、IOM12B
  • ONTAP 9

问题描述

  • sysconfig -a 输出中缺少两个IOM中的一个。示例: 

::>system node run -node <node_name> -command sysconfig -a
...
Shelf 0: DS224-12  Firmware rev. IOM12E A: 0230  IOM12E B: 0230
Shelf 1: DS224-12  Firmware rev. IOM12  A: 0281   B: ----    

  • EMS或 event log show输出显示 ses.status.ACPErrormonitor.shelf.fault 事件:

[CLUSTER-N1: dsa_worker0: ses.status.ACPError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a ACP Processor error for SAS shelf ACP processor 1: critical status   ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.

[CLUSTER-N1: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 1a. Check fans, power supplies, disks, and temperature sensors.
[CLUSTER-N1: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
[CLUSTER-N1: start_asup_collector_thread: shelf.config.tomixedha:notice]: System has transitioned to a mixture of single, multi-path or quad-path storage configurations.
[CLUSTER-N1: start_asup_collector_thread: callhome.dsk.redun.fault:error]: Call home for DISK REDUNDANCY FAILED

[CLUSTER-N1: dsa_worker1: ses.status.electronicsError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a environmental monitoring error for SES electronics 1: not available   ; enclosure services hardware failed This module is on the rear of the shelf at the top left.
[CLUSTER-N1: dsa_worker1: ses.status.ModuleError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a SAS expander error for SAS shelf electronics 1: status not available; status not available. This module is on the rear of the shelf at the top left, on shelf module A.
[CLUSTER-N1: dsa_worker1: ses.status.ACPError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a ACP Processor error for SAS shelf ACP processor 2: critical status   ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.

  • storage-fault Active IQ AutoSupport 部分或 system node run -node <node_name> -command storage show fault -v输出:

Enclosure Status: critical
...
Module Type: IOM12
...
Enclosure Electronics:
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12 A]    : OK          01,00,01,00   REPORT
  2 : NOT INSTALLED    05,00,00,00  
...
Enclosure:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,00,02,00   FAIL
...
Vendor Unique Element 83-IOM12: (SAS)
Element Status Status Bytes Status Descriptions
1 [IOM12 A] : OK 01,08,00,A0 MASTER, RESERVED, RESERVED
2: NOT INSTALLED 05,00,00,00
...
Vendor Unique Element 85-IOM12: (ACP)
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12 A]    : CRITICAL          02,18,00,40   NO ACPP, INBACP, FAIL
  2         : NOT INSTALLED     05,18,00,00 

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