跳转到主内容

CHW-1873:AFF A900、ASA A900 或 FAS9500 异常重启,没有重启字符串或错误消息

Views:
5
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

问题描述

  • AFF A900、ASA A900 或 FAS9500 系统出现异常重启,且未显示错误消息
  • HA 配对节点发起接管,并报告以下事件:

 
[Cluster-01: cf_main: cf.fsm.takeover.noHeartbeat:alert]: Failover monitor: Takeover initiated after no heartbeat was detected from the partner node.
[Cluster-01: cf_main: cf.fsm.stateTransit:info]: Failover monitor: UP --> TAKEOVER
[Cluster-01: cf_takeover: ha.takeover.stateChng:debug]: params: {'old_state': 'NOT_IN_TAKEOVER', 'new_state': 'IN_CFO_TAKEOVER'}
[Cluster-01: cf_takeover: cf.fm.takeoverStarted:notice]: Failover monitor: takeover started

 
  • BMC 系统事件日志报告以下内容:

 
Record 2258: . [IPMI.notice]: 06b3 | 02 | EVT: ef03ffff | PCM_Status | Deassertion Event, "Power Good"
Record 2259: . [IPMI.notice]: 06b4 | 02 | EVT: 0150aeff | Bat_Curr | Assertion Event, "Lower Non-critical going low " | Reading: -4.100 | Threshold: -0.050
Record 2260: . [IPMI.notice]: 06b5 | 02 | EVT: 0152aefe | Bat_Curr | Assertion Event, "Lower Critical going low " | Reading: -4.100 | Threshold: -0.100
.
Record 2266: . [IPMI.notice]: 06bb | 02 | EVT: 6f02ffff | PCM_Status | Assertion Event, "Fault"
Record 2268: . [IPMI.notice]: 06bd | 02 | EVT: 815200fe | Bat_Curr | Deassertion Event, "Lower Critical going low " | Reading: 0.000 | Threshold: -0.100
Record 2269: . [IPMI.notice]: 06be | 02 | EVT: 815000ff | Bat_Curr | Deassertion Event, "Lower Non-critical going low " | Reading: 0.000 | Threshold: -0.050
.
Record 2275: . [BMC.critical]: Filer Reboots <<<<<< System reboot captured by BMC

 
  • bmc status -d 的输出如下所示:

Sep 15 01:53:36 BMCxxxx root: eventfifod 47586.00981(n ): 171(0xc0ab) : CPU Catastrophic Error asserted
Sep 15 01:53:36 BMCxxxx root: eventfifod 47586.00981(o): 171(0x90ab) : CPU Catastrophic Error de-asserted
Sep 15 01:53:36 BMCxxxx root: eventfifod 47659.00887(n ): 17(0xc011) : PCH Platform reset asserted
Sep 15 01:53:36 BMCxxxx root: eventfifod 47659.00887(s): 22(0xe016) : LPC Bus reset asserted
Sep 15 01:53:36 BMCxxxx root: eventfifod 47659.00887(s): 23(0xe017) : TPM Reset asserted
Sep 15 01:53:37 BMCxxxx root: eventfifod 47659.00887(s): 24(0xe018) : NIC0 Reset asserted
Sep 15 01:53:37 BMCxxxx root: eventfifod 47659.00887(s): 25(0xe019) : NIC1 Reset asserted
Sep 15 01:53:37 BMCxxxx root: eventfifod 47659.00887(s): 27(0xe01b) : NVME reset asserted}}

 
  • 此问题是由于在其中一个 CPU 中观察到灾难性错误情况造成的。

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.