由于升级软件包上传错误、SolidFire和HCI升级无法启动
适用场景
- NetApp SolidFire
- NetApp HCI
- 所有版本的NetApp Element软件
- 支持的两种升级方法—Hybrid Cloud Control (HCC)和REST API
- 所有与NetApp SolidFire和NetApp HCI相关的组件升级:
- NetApp Element软件
- 适用于NetApp Element软件和HCI的NetApp管理服务
- 存储节点固件
- 计算节点固件
问题描述
- 尝试启动升级时 ,升级软件包的上传失败。
- 根据升级方法和要升级的组件、将显示以下错误消息之一:
使用Hybrid Cloud Control (HCC)升级时:
- 组件: Element软件
- 错误:
The upload was unsuccessful. Try again. If the issues persists, contact your technical support engineer.
- 错误:
- 构成部分: 管理服务
- 错误:
The uploaded file is not a valid upgrade package. Upload another package and try again.
- 错误:
- 组件: 存储节点固件
- 错误:
The upload was unsuccessful. Try again. If the issue persists, contact your technical support engineer.
- 错误:
- 组件: 计算节点固件
- 错误:
The uploaded file is not a valid upgrade package. Upload another package and try again.
- 错误:
使用REST API升级时:
- 组件: Element软件
- 错误消息:
"message": "Package PGP signature verification failed. Try uploading again. If the issue persists, contact your technical support engineer."
- 错误消息:
- 构成部分: 管理服务
- 错误消息:
"error": "update.invalidPackage", "message": "Invalid tarfile uploaded: Invalid signature <signature string>"
- 错误消息:
- 组件: 存储节点或计算节点固件
- 错误消息:
"message": "Package PGP signature verification failed. Try uploading again. If the issue persists, contact your technical support engineer."
- 错误消息: