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由于升级软件包上传错误、SolidFire和HCI升级无法启动

适用场景

  • NetApp SolidFire
  • NetApp HCI
  • 所有版本的NetApp Element软件
  • 支持的两种升级方法—Hybrid Cloud Control (HCC)和REST API
  • 所有与NetApp SolidFire和NetApp HCI相关的组件升级:
    • NetApp Element软件
    • 适用于NetApp Element软件和HCI的NetApp管理服务
    • 存储节点固件
    • 计算节点固件

问题描述

  • 尝试启动升级时 ,升级软件包的上传失败
  • 根据升级方法和要升级的组件、将显示以下错误消息之一:
使用Hybrid Cloud Control (HCC)升级时:
  • 组件: Element软件
    • 错误: The upload was unsuccessful. Try again. If the issues persists, contact your technical support engineer.
  • 构成部分: 管理服务
    • 错误: The uploaded file is not a valid upgrade package. Upload another package and try again.
  • 组件: 存储节点固件
    • 错误: The upload was unsuccessful. Try again. If the issue persists, contact your technical support engineer.
  • 组件: 计算节点固件
    • 错误: The uploaded file is not a valid upgrade package. Upload another package and try again.
使用REST API升级时:
  • 组件: Element软件
    • 错误消息: "message": "Package PGP signature verification failed. Try uploading again. If the issue persists, contact your technical support engineer."
  • 构成部分: 管理服务
    • 错误消息: "error": "update.invalidPackage", "message": "Invalid tarfile uploaded: Invalid signature <signature string>"
  • 组件: 存储节点或计算节点固件
    • 错误消息: "message": "Package PGP signature verification failed. Try uploading again. If the issue persists, contact your technical support engineer."

 

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