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升级管理服务后、Hybrid Cloud Control出现错误"登录过程出错"

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element-software<a>2009690519</a>
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适用场景

  • NetApp混合云控制—HCC
  • 管理服务2.23.
  • Element管理节点(mNode) 12.0
  • NetApp Element软件12.3.2

问题描述

将管理服务从2.2.2升级到2.23.64后,无法访问HCC页面

访问  https://x.x.x.x/hcc 会导致错误:

"Something went wrong during the login process. Please contact your technical support engineer and reference code unauthorized_client and request ID: <long request id string>"

UI 示例:

clipboard_e26d784a4ffd8efca0791531dc9137541.png

  • 管理节点和集群节点上的时间 同步
  • mNode和存储节点之间未打开所需的TCP端口
  • 集群正在 向Active IQ报告

 

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