Active IQ Unified Manager 集群监控失败、并出现错误："Failed to parse response"

适用场景

• Active IQ Unified Manager (AIQUM) 9.x
• OnCommand 统一管理器（ OCUM ） 9.5

问题描述

• 集群监控失败、并显示以下消息：
  Monitoring failed for cluster <cluster name>. Reason: Failed to parse response
• 性能视图表中的性能数据可能会 对 延迟 、IOPS和MBps列显示不适用。
  
• 查看性能图表时、性能数据也可能丢失。图表将显示 No data to display。
  
• au.log Active IQ Unified Manager 的将出现类似以下内容的错误。确切的Unicode字符可能会有所不同。
  2019-08-06 00:02:21,288 ERROR [pool-3-thread-4194] c.o.s.a.f.d.BaseDataSource (AggregatedDataSourceErrorsException.java:152) - Error 1 out of 1: <cluster name> [Inconsistent data retrieved] - Failed to parse response (Failed to parse response) org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x8) was found in the element content of the document.

2021-05-04 08:37:22,204 WARN  [pool-302976-thread-3] c.o.s.a.d.n.t.z.ZAPIConnection (ZAPIConnection.java:629) - [netappfoundation] <cluster name> - while executing ZAPIs on datasource: <cluster name> IP: xx.xx.xx.xx for ZAPI: perf-object-counter-list-info, com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Failed to parse response org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x17) was found in the element content of the document.

注意：日志位置记录在KB中 Active IQ Unified Manager 的重要日志文件及其各自位置是什么？