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StorageGRID节点将运行到未知状态、并在更换控制器后保持不变

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storagegrid<a>2009555379</a>
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适用场景

  • StorageGRID 11.60.2
  • StorageGRID设备SG5712

问题描述

  • 存储节点运行 Unknown 状态
  • E5700SG上的7段显示器显示 HO 、E2800A显示99
  • 无法访问StorageGRID设备安装程序https://<APPLIANCE_IP>:8443()
  • 重新拔插或重新启动控制器不能解决问题描述问题
  • 更换以下部件不会解决问题描述问题、或者问题描述会在临时解决后立即重新出现
    • E5700SG计算控制器
    • E2800A存储控制器
    • E5700SG和E2800A上的SFP
    • 用于在E5700SG和E2800A之间进行互连的FC缆线
  • 在某些情况下、可能会出现以下错误:
    • qla2x00_sp_timeout 位于 storagegrid_crash_dmesg.<TIMESTAMP>.log
      [108059.672106] Hardware name: Default string Default string/Default string, BIOS 1.04.0 08/08/2018
      [108059.680861] RIP: 0010:qla2x00_sp_timeout 0x4c/0x80 [qla2xxx]
    • SG-UPDATE-ERROR: Samoa HIC verify failed! 位于 /var/log/messages
      StorageGRID-PGE root: [2023-06-14 01:28:19+00:00 SGA] About to check Samoa HIC version and update if necessary
      StorageGRID-PGE root: [2023-06-14 01:28:19+00:00 SGA] Samoa Verify chip 0; filespec /lib/firmware/netapp/Samoa_Sandhawk.bin
      StorageGRID-PGE kernel: [   29.187625] EP8324-HILDA-0 can not find function handle
      StorageGRID-PGE root: [2023-06-14 01:28:19+00:00 SGA] Samoa file version: 5.5.31.0; personality FC
      StorageGRID-PGE root: [2023-06-14 01:28:19+00:00 SGA] Samoa file mac label/base: fffffffffffffffd nic macs {ffffffffffffffff; ffffffffffffffff}
      StorageGRID-PGE root: [2023-06-14 01:28:19+00:00 SGA] spi_read_uint32: Fail...
      StorageGRID-PGE root: [2023-06-14 01:28:19+00:00 SGA] 
      StorageGRID-PGE root: [2023-06-14 01:28:19+00:00 SGA] SG-UPDATE-ERROR: Samoa HIC verify failed!

注意: 这些消息并不总是直接指示此问题

 

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