启用验证证书时，StorageGRID 每周 AutoSupport 失败

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Category:: storagegrid-webscale

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适用于

NetApp StorageGRID
启用了验证证书的 AutoSupport

问题

启用"验证证书"选项后，StorageGRID 无法使用 HTTPS 发送 AutoSupport。
Grid Manager 报告：AutoSupport message failed to send 和结果选项卡记录 每周 AutoSupport 失败
/var/local/log/nms.log 记录：
- ERROR SSL_connect returned=1 errno=0 state=error: certificate verify failed (unable to get local issuer certificate) (Faraday::SSLError)
/var/local/log/bycast-err.log 记录：
- ERROR Connection to autosupport destination https://support.netapp.com:443 failed with error SSL_connect returned=1 errno=0 state=error: certificate verify failed (unable to get local issuer certificate)
禁用证书验证（不验证证书） 允许成功发送 ASUP 消息。
wget连接到 ASUP 服务器，但无法解析证书：

root@admin_node:~ # wget https://support.netapp.com/put/AsupPut/
--2026-07-16 17:23:29-- https://support.netapp.com/put/AsupPut/
Resolving support.netapp.com (support.netapp.com)... 216.240.21.18
Connecting to support.netapp.com (support.netapp.com)|216.240.21.18|:443... connected. ERROR: The certificate of ‘support.netapp.com’ is not trusted. ERROR: The certificate of ‘support.netapp.com’ doesn't have a known issuer.

telnet 到 ASUP 服务器时显示 Connected：

root@admin_node:~ # telnet 216.240.21.18 443
Trying 216.240.21.18...
Connected to 216.240.21.18.
Escape character is '^]'.
Connection closed by foreign host.

运行 traceroute support.netapp.com 显示在特定 IP 地址处停止。