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StorageGRID 设备 NIC 故障 - AutoSupport 消息

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适用于

  • NetApp StorageGRID
  • 软件版本 11.7 +

事件摘要

  • StorageGRID Grid Manager 报告以下警报： 检测到设备网卡故障 – 检测到设备中的网络接口卡 (NIC) 有问题。
  • ASUP 生成的警报，以防发生以下情况：

StorageGRID Notification from GRIDID(HARDWARE FAILURE - Component: NIC, Slot: hic3, PartNumber: X1158A)
nicName: hic3, nicDescription: ConnectX-6 Lx EN adapter card, 25GbE, Dual-port SFP28, PCIe 4.0 x8, No Crypto, nicSerialNumber: MTXXXXXXXX3R, nicFirmwareVersion: 26.39.1002 (MT_0000000531), componentMarketingPartNumber: X90-SG6000-HBA-FC, component3x5PartNumber: 106-00289, hardwarePlatform: SGF6112

验证

  1.   登录到 StorageGRID Grid Manager，并确认存在以下警报：

Appliance NIC fault detected – A problem with a network interface card (NIC) in the appliance was detected

  1. 使用以下命令验证在 hic 上看到的错误。
    1. ifconfig <hic>
    2. ethtool -S <hic>

解决方法

  1. 在 StorageGRID Grid Manager 中，导航到 Support > Diagnostics  > Appliance hardware component temperatures ，然后查找 NIC 组件。
    • NIC 端口的地址如下：
      • 0000:30:02_0_0000:31:00_0
      • 0000:30:02_0_0000:31:00_1
      • 0000:b0:02_0_0000:b1:00_0
      • 0000:b0:02_0_0000:b1:00_1
  2. 如果发现上述警报，请按照"NetApp StorageGRID NIC 故障检测并触发温度警报"下的说明解决问题。
  3. 如果上述步骤无法解决问题，则可以尝试重新拔插 NIC。
    • 请参见设备的维护说明以了解详细步骤。
  4. 解决方案可能需要更换部件。请联系NetApp 技术支持或登录到 NetApp 支持站点以创建案例。请参阅本文以获得进一步帮助。

追加信息

请参见适用于您设备的相应硬件程序指南：

 

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