永久性缓存备份设备无法为StorageGRID后端E系列设备上的旧版AutoSupport自动创建案例
适用场景
- StorageGRID SG5712
- 最近启用了E系列ASUP
- SANtricity OS 11.60.2R1
问题描述
- 当事件在2年前触发时、永久性缓存备份设备无法通过NetApp支持部门自动创建的自动支持案例
- 最近为SG5712的后端E系列控制器激活并配置了自动支持。
Cache Backup Device
Status: Optimal
Type: SATA flash drive
Location: Controller A, Connector SATA 1
Capacity: 8,192 MB
Wear Life Used: 0%
Endurance Remaining: 100%
P/E Cycles: 22
Events triggered on 2022
主要事件日志：
A:7/8/22, 7:50:39 PM (19:50:39) 472 7500 Persistent cache backup device has failed - Shelf 99, Controller 1 <--CRITICAL
A:7/8/22, 7:50:38 PM (19:50:38) 471 7500 Persistent cache backup device has failed - Shelf 99, Controller 1 <--CRITICAL
A:7/8/22, 7:50:38 PM (19:50:38) 470 1012 Destination driver error - Shelf 99, Controller 1
----> Fail Reason: Last Error, Satfd: 0x2-5/fe/fe - Channel 5
----> Error#1: Satfd: 0x2-5/fe/fe, Ch:5, Next:Fail command;
A:7/8/22, 7:50:35 PM (19:50:35) 469 2129 Cache backup device error - Shelf 99, Bay A
A:7/8/22, 7:50:35 PM (19:50:35) 468 2129 Cache backup device error - Shelf 99, Bay A
A:7/8/22, 7:50:35 PM (19:50:35) 467 210a Controller cache not enabled or was internally disabled - Shelf 99, Bay A - Event: BAD BBU,Controller not Optimal,Insufficient Cache Backup Device Capacity-0
A:7/8/22, 7:50:35 PM (19:50:35) 466 211f Insufficient cache backup device capacity - Shelf 99, Bay A <--CRITICAL
A:7/8/22, 7:50:35 PM (19:50:35) 465 7500 Persistent cache backup device has failed - Shelf 99, Controller 1 <--CRITICAL