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对于StorageGRID后端E系列设备上的旧版AutoSupport、自动打开抽盒失败通知案例

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适用场景

  • StorageGRID SG5760B
  • SANtricity OS 11.70.4R1
  • 最近启用了E系列ASUP

问题描述

  • 当事件在1年以上前触发时、NetApp支持部门会自动创建E系列抽盒失败通知自动自动支持案例
  • 最近在后端E系列控制器上启用了auto支持。
  • 2023年触发了药屉故障主要事件日志
A:8/25/23, 8:57:12 AM (08:57:12) 106 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 11 - WWN: 5000cca2eb188da4
A:8/25/23, 8:57:12 AM (08:57:12) 105 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 10 - WWN: 5000cca2aa486e08
A:8/25/23, 8:57:12 AM (08:57:12) 104 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 9 - WWN: 5000cca2ec37ddc0
A:8/25/23, 8:57:12 AM (08:57:12) 103 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 8 - WWN: 5000cca2eb17b0e4
A:8/25/23, 8:57:12 AM (08:57:12) 102 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 7 - WWN: 5000cca2eb179534
A:8/25/23, 8:57:12 AM (08:57:12) 101 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 6 - WWN: 5000cca2eb184244
A:8/25/23, 8:57:12 AM (08:57:12) 100 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 5 - WWN: 5000cca2eb180ee4
A:8/25/23, 8:57:12 AM (08:57:12) 99 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 4 - WWN: 5000cca2eb180880
A:8/25/23, 8:57:12 AM (08:57:12) 98 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 3 - WWN: 5000cca2eb16d710
A:8/25/23, 8:57:12 AM (08:57:12) 97 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 2 - WWN: 5000cca2eb180c30
A:8/25/23, 8:57:12 AM (08:57:12) 96 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 1 - WWN: 5000cca2eb17a9b4
A:8/25/23, 8:57:12 AM (08:57:12) 95 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 0 - WWN: 5000cca2eb181be0
A:8/25/23, 8:57:05 AM (08:57:05) 94 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay B2
A:8/25/23, 8:57:05 AM (08:57:05) 93 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay B1
A:8/25/23, 8:57:05 AM (08:57:05) 92 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay A2
A:8/25/23, 8:57:05 AM (08:57:05) 91 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay A1
A:8/25/23, 8:57:05 AM (08:57:05) 90 2860 The drawer's status is optimal - Shelf 99, Drawer 1
A:8/25/23, 8:56:19 AM (08:56:19) 89 2856 Drawer failed - Shelf 99, Drawer 1 <--CRITICAL

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