SCE备份失败、并显示错误"Snapshot枚举失败。[500]：快照名称不存在"

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适用场景

适用于Exchange的SnapCenter插件(SCE)

问题描述

SCE备份失败、并显示以下错误消息。

SnapCenter Web日志：

ERROR SnapManagerWeb_30462 PID=[6584] TID=[1] Failed to retrieve snapshot metadata for snapshot <snapshot_name> in storage system <SVM_name> : Error: Snapshot enumeration failed.

[500]: The snapshot name does not exist

. Not including this snapshot for registration

audy-mlog：

[kern_audit:info:3584] 8503e800000a6cb2 :: CLUSTER: http :: 10.120.10.165:9296 :: <SVM_name>:vsadmin :: POST /api/private/cli/volume/snapshot/rename : {"vserver":"<SVM_name>","volume":"<volume_name>","snapshot":"{d9643fcb-efc2-47a9-9f7e-75814c8356d4}","new-name":"<snapshot_name>"} :: Error: Specified Vserver not found

[kern_audit:info:3584] 8503e800000a6cb9 :: LUSTER: http :: 10.120.10.165:9298 :: <SVM_name>:vsadmin :: GET /api/private/cli/system/node/virtual-machine/instance/show-settings?fields=consumer :: Error: This API is unsupported on this platform