将SCE和SCW插件升级到4.6或4.7无法注册navssrvv提供程序

适用场景

• SnapCenter服务器(SC) 4.6/4.7
• 适用于Microsoft Exchange Server的SnapCenter插件(SCE) 4.6/4.7
• 适用于Microsoft Windows Server的SnapCenter插件(SCW) 4.6/4.7
• Data ONTAP  VSS提供程序(navssrv)

问题描述

• 将SCE和SCW升级 到4.6或4.7无法注册 navssprv，并在“ 作业详细信息”中显示以下错误：

A fatal error occurred during Installation. Check the Installer log "\\Host_IP\C$\Windows\SnapCenter plugin\Install_id\SnapCenter_Windows_Host_Plug-in_Install_id.log" for more information

• 在C:\Windows\SnapCenter plugin\SnapCenter_Windows_Host_Plug-in_Install_<Job_ID>.log 主机上的中出现错误：

(ISP Action): SUITE_INSTALLDIR for SCW Plugin = <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\
(ISP Action): BI_SERVICEACCOUNT = ".\LocalSystem"
(ISP Action): Program Executable Path = "<installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\navssprv.exe"
(ISP Action): Program Command Line = -r service -a ".\LocalSystem"
(ISP Action): LaunchProgram: Working Directory: <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\
(ISP Action): LaunchProgram: LaunchApplication Result: -1
(ISP Action): LaunchProgram: LaunchApplication Program exit code: 1155, Exit message: No application is associated with the specified file for this operation.
(ISP Action): LaunchProgram: Program Value: <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\regsvr32 
(ISP Action): LaunchProgram: Command Line: VSSProviderSupportPS.dll
(ISP Action): LaunchProgram: Working Directory: <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\
(ISP Action): LaunchProgram: LaunchApplication Result: -1
(ISP Action): LaunchProgram: LaunchApplication Program exit code: 2, Exit message: The system cannot find the file specified.
(ISP Action): LaunchProgram: End...
(ISP Action): RegisterVSSProvider: Register VSS Provider Result: 0 .
(ISP Action): RegisterVSSProvider: Register VSS Provider Result (Post Config Validation): -2147024894 .
(ISP Action): ISInstallMode = 0
(ISP Action): RegisterVSSProvider: ERROR: Failed to Configure the VSS Provider
Action returned value 0x00000643
Action 'SCW_RegisterVSSProvider' returned status 0x80070643
Original exit status: 0x80070643, final exit status: 0x00000643

• SCE、SCW和SMCore安装日志将显示它们已成功安装
• 在SC 主机 视图中、 服务可能会 在 整体状态下停止 、并且 版本 不会更新