跳转到主内容

主机部署失败、并显示"Unable to find the supported plug-ins info"(找不到支持的插件信息)

Views:
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

适用场景

SnapCenter服务器(SC)

问题描述

  • SnapManagerWeb_<JOB>.log 中、任何用于安装或升级的主机插件部署都失败、并显示以下错误:
ERROR SnapManagerWeb_18404 PID=[8624] TID=[17] Unable to find the SnapCenter supported plug-in packages.
ERROR SnapManagerWeb_18404 PID=[8624] TID=[17] Failed to get the supported plug-ins version map. Error: Value cannot be null.
ERROR SnapManagerWeb_18404 PID=[8624] TID=[17] Failed to calculate the plug-in compatibility status. Unable to find the supported plug-ins info.
 
  • 尽管存在以下情况、仍会发生此错误:
  1. 位于%PROGRAMDATA%\NetApp\SnapCenter\Package Repository 软件包存储、其中包含所有插件安装程序文件(、Linux、)及其签名.SIG文件(4.8+)、并包含oracle_checksum.txt  和  snapcenter.config 文件
  2. \HKEY_LOCAL_MACHINE\SOFTWARE\NetApp\SnapCenterServer 中的注册表项正确指向%PROGRAMDATA%\NetApp\SnapCenter
  3. NSM存储库数据库的表nsm_PluginPackages 显示了正确的版本插件、并在存储库路径中使用了正确的文件引用、并将已下载的设置为(二进制、单位) 0x1。
  • 即使升级成功、也可能会在SC主机UI的状态中看到Upgrade Mandatory(必须升级)、并且可能会看到:

clipboard_e01d57f0605536ce0c37e532211fc6580.png

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.