跳转到主内容

ActiveIQ案例:如何申请部件发货并获得保修授权

Views:
15
Visibility:
Public
Votes:
0
Category:
disk-drives
Specialty:
HW
Last Updated:

适用场景

  • ActiveIQ
  • ASUP

问题描述

此电子邮件旨在通知您,已针对检测到的潜在硬件故障或问题描述打开了 ActiveIQ 自动生成的案例。

导致问题的部件已标识为 < 部件号 > 。

作为保修客户,要运送部件,您必须登录 NetApp 支持站点,找到此新创建的案例,并按照此知识库文章 中的说明进行操作: ActiveIQ 案例: 如何申请附带保修授权的部件发货。如果您找不到您的案例,请在 NetApp 支持站点上创建一个新的技术案例 以请求更换部件。

将来,如果您希望 NetApp 技术支持自动处理这些类型的案例,请联系您的销售代表并升级到 SupportEdge Advisor 或 SupportEdge Expert 授权。请使用以下方法之一与能够为您提供帮助的 NetApp 代表联系。

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.