无法在Unified Manager中生成支持包

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适用场景

Unified Manager
Windows Server

问题描述

在维护控制台中生成支持包的过程是一个常规过程、假定已创建一个。

Creating support bundle archive... Adding file to archive: mysql Adding file to archive: manifest.xml Adding file to archive: server Adding file to archive: x-headers-data.txt Adding file to archive: diagnostics Adding file to archive: acquisition Adding file to archive: threadDump.txt Adding file to archive: jboss Adding file to archive: saml_sp_metadata.xml Adding file to archive: server.properties Adding file to archive: system Adding file to archive: failed-jobs Support bundle has been created

但是、在通常存储支持包的文件夹中没有支持包、在其他位置也找不到支持包。

在GUI中生成支持包时、一段时间后会出现一条错误消息、指出： "Support bundle could not be generated."

在ocum-error.log 中：

Error creating archive D:\ProgramData\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20240826_142814_785.7z:'C:\Program' is not recognized as an internal or external command, operable program or batch file.

在 ocumserver.log 中：

2024-09-11 13:59:27,514 ERROR [admin] [job-543] [Generate support bundle|GENERATE_SUPPORT_BUNDLE] [com.netapp.dfm.job.JobEngine] Error executing job [...] java.lang.Runtimefxception: Error creating archive D:\Programdata\NetApp\OnCommandAppData\ocum\support\light_support_bundle_20248911_135784_715.72: *C:\Program’ is not recognized as an internal or external command, operable program or batch file. at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver.addFilesToArchive(P7ZipArchiver. java:149) at deployment.dfm-app.war//com.netapp.dfm. autosupport.P7ZipArchiver. createArchive(P7ZipArchiver.java:84)