跳转到主内容

CAIQUM-5783:升级到AIQUM.13.1P6后、无法在ONTAP 9中浏览要还原的快照内容

Views:
15
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

问题描述

  • After ONTAP upgrade to 9.13.1P6 >
  • Browsing the source snapshot in AIQUM fails with error:

Data ONTAP reported error code (13114), message: 'Failed to mount volume <volume_name> in Vserver <vserver_name>. Reason: No such process.' (request: '<file-get-file-info> <path>/vol/<volume_name>/.snapshot/weekly.2023-07-30_0015/</path> </file-get-file-info>').

  • zapi-outbound.log:

DEBUG [default task-61571] [service.storage.volume.SnapshotBrowserItemLiveListService|getItems] Received ZAPI response for file-get-file-info from <ONTAP_Cluster_IP>: <?xml version='1.0' encoding='UTF-8' ?> <!DOCTYPE netapp SYSTEM 'file:/etc/netapp_gx.dtd'> <netapp version='1.231' xmlns='http://www.netapp.com/filer/admin'> <results reason="Failed to mount volume "<vol_name>" in Vserver " <svm_name>". Reason: No such process." status="failed" errno="13114"/> </netapp>

  • audit.log:

WEB:in:[<AIQUM IP>]::OnTapApi:Result=Failure:file-get-file-info: {"path":"/vol/<vol_name>/.snapshot/<snapshot_name>/"}

  • ocum_error.log:

ERROR [<user>] [default task-61571] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.n.c.u.a.e.ApplicationErrorHandler] Data ONTAP reported error code (13114), message: 'Failed to mount volume "<vol_name>" in Vserver " <svm_name>". Reason: No such process.' (request: '<file-get-file-info> <path>/vol/<vol_name>/.snapshot/<snapshot_name>/</path></file-get- file-info>')

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.