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更新更改需要多长时间 显示在 Active IQ 页面上的序列号处

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适用场景

Active IQ页面

问题解答

本文介绍客户更新Active IQ页面上的序列号所做更改时应遵循的操作步骤。

与支持站点不同、在序列号级别所做的更改不会立即反映在Active IQ页面上。数据库中所做的任何更改将在更新更改后大约24小时内反映在这些附加工具中。

如果在24小时后ASUP工具中看不到所做的更改,请使用以下链接为数据管理创建一个非技术案例:
http://support.netapp.com/eservice/assistant

通过选择类别“服务合同>服务合同数据差异”,将创建一个案例并将其路由到支持合同管理(SCA)团队。

 

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