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更新更改需要多长时间 显示在 Active IQ 页面上的序列号处

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适用场景

Active IQ 页面

问题解答

本文介绍了客户更新 Active IQ 页面上的序列号所做更改时应遵循的过程。

与支持站点不同,在序列号级别所做的更改不会立即反映在 Active IQ 页面上。数据库中所做的任何更改都会在更新更改后大约 24 小时内反映在这些附加工具中。

如果更改在 24 小时后未显示在 ASUP 工具中,请使用以下链接为数据管理创建一个非技术案例:
http://support.netapp.com/eservice/assistant

通过选择 " 服务合同 > 服务合同数据差异 " 类别,将创建一个案例并将其发送给支持合同管理( Support Contract Administration , CA )团队。

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