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常见问题解答: SupportEdge 专家服务

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适用场景

SupportEdge Expert

问题解答

SupportEdge Expert 通过由 NetApp 专业人员远程执行的托管软件升级和定期系统运行状况审核等高级主动式个性化支持服务,为您提供最高级别的支持并进一步增强您的 NetApp 体验。

  • 借助SupportEdge Expert、可通过直接转接到2级支持并快速联系NetApp全球支持专家来加快软件问题描述解决速度。
常见问题:运行状况检查和受管升级服务
我有权对每个系统进行多少次运行状况检查?     每个系统有权在每个合同年度进行四次运行状况检查。
我有权为每个系统升级多少个受管升级?     每个系统有权在每个合同年度进行两次升级。
如何申请托管升级服务?     授权客户可以联系其SupportEdge Expert 代表来申请服务。
如何提供管理升级服务?     服务由NetApp工程师远程交付。
升级过程中是否需要我在场?     是远程交付团队将使用缩放远程会话进行远程连接。您仍然需要在场、才能让NetApp工程师进入要升级的系统。

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.