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无法从 NetApp 支持站点下载文件

  1. 最后更新
  2. 另存为PDF
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适用于

问题

  • 尝试从 NetApp 支持站点下载文件时，页面会打开，但页面保持空白
  • 此外，下载不会开始

原因

  • 与浏览器缓存相关。
  • 如果内容先前已缓存，则浏览器将绕过服务器并直接从其缓存加载内容。

解决方案

  • 清除浏览器缓存/cookie -或-
  • 在新的/隐身窗口中尝试

警告

如果下载链接由于 NetApp 支持站点上的定期维护而暂时不可用，则该问题将在维护后自行解决。

追加信息

如果仍然无法下载文件： 创建非技术性个案

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.