在此阶段，在日语 Windows 上安装 OCI DWH 失败启动报告引擎

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Category:: oncommand-insight-data-warehouse

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适用于

OnCommand Insight （ OCI ）数据仓库（ DWH ） 7.3.11
在日语区域设置的 Windows 操作系统上安装

问题

在 "Starting Reporting Engine ..."的阶段， OCI DWH 安装失败。

示例：

install_oci_dwh_msi.log 指示报告引擎无法启动。

示例：

MSI (s) (78:14) [18:47:23:111]: Executing op: ActionStart(Name=Start_DWH_ReportEngine,Description=Starting Reporting Engine ...,) Action 18:47:23: Start_DWH_ReportEngine. Starting Reporting Engine ... MSI (s) (78:14) [18:47:23:111]: Executing op: CustomActionSchedule(Action=Start_DWH_ReportEngine,ActionType=9250,Source=D:\Program Files\SANscreen\,Target=**********,) CustomAction Start_DWH_ReportEngine returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (78:14) [19:07:43:132]: Note: 1: 1722 2: Start_DWH_ReportEngine 3: D:\Program Files\SANscreen\ 4: ********** MSI (s) (78:14) [19:07:43:132]: Note: 1: 2205 2: 3: Error MSI (s) (78:14) [19:07:43:132]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722 Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Start_DWH_ReportEngine, location: D:\Program Files\SANscreen\, command: ********** MSI (s) (78:14) [19:10:49:792]: Note: 1: 2205 2: 3: Error MSI (s) (78:14) [19:10:49:792]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 MSI (s) (78:14) [19:10:49:792]: Product: OnCommand Insight 7.3.11 (125) -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Start_DWH_ReportEngine, location: D:\Program Files\SANscreen\, command: **********

<Installation_Path>\SANscreen\cognos\analytics\logscogconfig.log 显示的错误如以下示例所示。

示例：

16/02/2021,16:15:23,Info,========== Cognos Configuration ========= 16/02/2021,16:15:24,Err,org.dom4j.DocumentException: Error on line 1345 of document : 2 バイト UTF-8 シーケンスの 2 バイト目が無効です。, com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:946)com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:980)com.cognos.crconfig.data.DataManager.checkUpgrade(DataManager.java:610)com.cognos.crconfig.CRConfigConsole.begin(CRConfigConsole.java:125) 16/02/2021,16:15:24,Err,com.cognos.crconfig.data.DataManagerException: 始動設定ファイルを解析できません。, com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:949)com.cognos.crconfig.data.DataManager.getConfigFileVersion(DataManager.java:980)com.cognos.crconfig.data.DataManager.checkUpgrade(DataManager.java:610)com.cognos.crconfig.CRConfigConsole.begin(CRConfigConsole.java:125) 16/02/2021,16:15:24,Info,Silent exit with error code: 1