尝试登录到 DWH 报告门户失败，并显示错误： "DPM-Gty-5003" 或 "CAM-CRP-1064 Unable to process the PKCS #7" 或 "CAM-CRP-1093 unable to read the contents of the keystore"

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Category:: oncommand-insight

Specialty:: oci

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适用于

DWH 版本 7.0.x
DWH 版本 7.1.1
DWH 7.1.2 版
DWH 版本 7.2.0

问题

尝试登录到 DWH 报告门户失败，并在日志中显示 Invalid credentials 错误和以下错误：

CAM-CRP-1064 Unable to process the PKCS #7
-or - CAM-CRP-1093 Unable to read the contents of the keystore

when restarting the Cognos services from IBM Cognos Configuration window ， the PKCS/ Certificate key errors are reported ：

[ ERROR ] -------------------------------------------------------- CAM-CRP-1093 Unable to read the contents of the keystore '.../Program Files/SANscreen/cognos/c10_64/configuration/csk\jCSKKeystore'. Reason: java.io.IOException: com.sun.crypto.provider.SealedObjectForKeyProtector -------------------------------------------------------- CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to read the contents of the keystore '.../Program Files/SANscreen/cognos/c10_64/configuration/csk\jCSKKeystore'. Reason: java.io.IOException: com.sun.crypto.provider.SealedObjectForKeyProtector -------------------------------------------------------- DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>CM-CFG-5084 An error occurred while reading the startup configuration file.</messageString></message></messages> problem starting handler ContentManagerLifecycleHandlerCM-CFG-5084 An error occurred while reading the startup configuration file. java.lang.RuntimeException: CM-CFG-5084 An error occurred while reading the startup configuration file. at com.cognos.cm.server.ConfigurationFactory.getConfig(ConfigurationFactory.java:59) at com.cognos.cm.server.CMServlet.<init>(CMServlet.java:224)