NetApp Console 报告 CVO 升级出现"Operation Download Cluster Image wasn't completed"

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Category:: cloud-volumes-ontap-cvo

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适用于

Cloud Volumes ONTAP (CVO)
NetApp Console

问题

在 NetApp Console 中升级 CVO 会导致下载失败消息：
Error:Operation Download Cluster Image wasn't completed
Connector SERVER.LOG 报告映像已成功下载，但发生超时：

[SERVER.LOG] 2023-05-09 20:42:05,717 UTC INFO [Update System Image ] [0b499152-ce42-4c23-92d1-eb89e79821e1] [ipR2B9pltM ] [user ] (common-akka.actor.default-dispatcher-4317) [OdinActor:109] >>>> Start action => Action Name: 'Update System Image', Resource Key: ':VsaWorkingEnvironment-xxxxxx:' >>>> [MGWD] 00000021.00452798 00c7cd23 Tue May 09 2023 21:42:20 01:00 [kern_mgwd:info:3826] May 9 20:42:20: Software get http://.../ONTAP-9.13.0.tgz started on node CVO_node [MGWD] 00000021.00452799 00c7cd24 Tue May 09 2023 21:42:20 01:00 [kern_mgwd:info:3826] May 9 20:42:20: Downloading package. This may take up to 20 minutes. [MGWD] 00000021.004527a2 00c7cd24 Tue May 09 2023 21:42:20 01:00 [kern_mgwd:info:3826] May 9 20:42:20: 0% downloaded [MGWD] 00000021.004527dd 00c7ce02 Tue May 09 2023 21:42:26 01:00 [kern_mgwd:info:3826] May 9 20:42:26: 1% downloaded [MGWD] 00000021.004527f9 00c7ce2d Tue May 09 2023 21:42:31 01:00 [kern_mgwd:info:3826] May 9 20:42:31: 2% downloaded [MGWD] 00000021.00452824 00c7ce75 Tue May 09 2023 21:42:36 01:00 [kern_mgwd:info:3826] May 9 20:42:36: 3% downloaded ... [MGWD] 00000021.004534e5 00c7e163 Tue May 09 2023 21:50:36 01:00 [kern_mgwd:info:3826] May 9 20:50:36: 99% downloaded [MGWD] 00000021.004534fd 00c7e173 Tue May 09 2023 21:50:42 01:00 [kern_mgwd:info:3826] May 9 20:50:42: 100% downloaded [MGWD] 00000021.004534fe 00c7e173 Tue May 09 2023 21:50:42 01:00 [kern_mgwd:info:3826] May 9 20:50:42: Download complete. [MGWD] 00000021.004534ff 00c7e174 Tue May 09 2023 21:50:42 01:00 [kern_mgwd:info:3826] May 9 20:50:42: Software get http://.../ONTAP-9.13.0.tgz completed on node CVO_node. [SERVER.LOG] 2023-05-09 20:59:33,206 UTC ERROR [Update System Image ] [0b499152-ce42-4c23-92d1-eb89e79821e1] [ipR2B9pltM ] [user ] (oncloud-akka.actor.default-dispatcher-437) [OntapRestOps$:1154] Operation Download Cluster Image wasn't completed [SERVER.LOG] 2023-05-09 20:59:33,726 UTC INFO [Update System Image ] [0b499152-ce42-4c23-92d1-eb89e79821e1] [ipR2B9pltM ] [user ] (common-akka.actor.default-dispatcher-4348) [OdinActor:122] <<<< Finish action <= Action Name: 'Update System Image', Resource Key: ':VsaWorkingEnvironment-xxxxxx:', Status: Failed with error 'Operation Download Cluster Image wasn't completed' <<<<

原因

CVO 升级映像下载到连接器所需的时间比平常要长
NetApp Console 在映像下载的等待时间阈值过后似乎无法完成下载过程

解决方案

使用 URL 的手动升级方法

合作伙伴备注

合作伙伴备注文本

追加信息

Note:如果在尝试 CVO 升级时两种方法均失败，请联系NetApp 技术支持并参考此 kb

内部参考

注意：如果所有其他方法均失败，请使用如何手动升级 CVO