由于 OCCM Base URL 配置错误，工作环境在 NetApp Console 上停留在加载状态

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适用于

NetApp Console
NetApp Console Agent 版本 4.6.0 及更早版本
本地 ONTAP 集群

问题

所有工作环境都停留在 NetApp Console 上的加载状态，用户无法进入和管理工作环境。

截图：

日志片段：

2026-04-17 05:19:10,950 UTC ERROR [Working Environment] [GeneralExceptionMapper:42] Error in authorizing agent 'xxxxxxxxxxxxxxxxxxxxxxclients':

Failed to get user record for userId 'xxxxxxxxxxxxxxxxxxxxxxxclients': 404 page not found

2026-04-17 06:47:48,304 UTC INFO [Working Environment ] [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX] [XXXXXXXXXX] [XXXXXXXXXX] (oncloud-akka.actor.default-dispatcher-20) [TenancyUserOperations:29] [Request] GET https://cloudmanager.cloud.netapp.com/tenancy/users/ XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX@clients Map() 2026-04-17 06:47:48,565 UTC INFO [Working Environment ] [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX] [XXXXXXXXXX] [XXXXXXXXXX] (oncloud-akka.actor.default-dispatcher-14) [TenancyUserOperations:31] [Response] 404, Map(Date -> Buffer(Fri, 17 Apr 2026 06:47:48 GMT), X-Cache -> Buffer(CONFIG_NOCACHE), Connection -> Buffer(keep-alive), Set-Cookie -> Buffer(XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX; Path=/; Domain=.netapp.com), x-azure-ref -> Buffer(XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX), Content-Type -> Buffer(text/plain), Server-Timing -> Buffer(dtTrId;desc="XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX", dtSInfo;desc="1"), Content-Length -> Buffer(18), Access-Control-Max-Age -> Buffer(86400), Access-Control-Allow-Origin -> Buffer, Access-Control-Allow-Headers -> Buffer, Access-Control-Allow-Methods -> Buffer, Access-Control-Expose-Headers -> Buffer(Content-Length, Content-Type, Accept, Content-Disposition), Access-Control-Request-Headers -> Buffer), 404 page not found

原因

之所以出现此问题，是因为 OCCM 的基本 URL 回落到 cloudmanager.cloud.netapp.com 而不是解析到 api.bluexp.netapp.com。当基本 URL 设置为 cloudmanager.cloud.netapp.com时，连接器构造 Tenancy v2 URL用于代理授权。此 v2 端点不再有效并返回 404 page not found 错误，导致代理授权完全失败，并使所有工作环境在画布上处于永久加载状态。

解决方案

此问题的修补程序已作为 NetApp Console 代理版本 4.7.0 的一部分发布

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