用户目录数据收集器的 Workload Security 数据收集器状态错误"无法连接到主机"
适用于
- Data Infrastructure Insights (DII)（前身为 Cloud Insights）
- Storage Workload Security (SWS)
问题描述
- GUI错误：
"User Directory Data Collector" start showing "No route to host" error. - 日志位置：/opt/netapp/cloudsecure/agent-logs/agent.log
2025-08-20T21:19:10,959 [WARN] [prod] [3b629478-3bfc-xxxx-xxxx-xxxxxxxxxxx] [7f5e148a-06aa-xxxx-xxxx-xxxxxxxxxxxx] [agent-AgentDataSourceStateManagerActor] - State response of collector [1b9f861a-f24e-xxxx-xxxx-xxxxxxxxxxxx] is: {"error":{"code":"InternalError","details":[{"code":"InternalError","message":"Failed to retrieve LDAP users. Reason for failure: Cannot connect to the server: No route to host","target":"usersLdap"}],"message":"Connector is in error state. Service name: usersLdap. Reason for failure: Failed to retrieve LDAP users. Reason for failure: Cannot connect to the server: No route to host","target":"LDAP Datasource Connector: domainname.com"},"id":"1b9f861a-f24e-xxxx-xxxx-xxxxxxxxxxx","name":"domainname.com","services":[{"name":"usersLdap","status":"failed"},{"name":"inventoryLdapUserDirectory","status":"running"}],"state":"error"}