跳转到主内容

无法在工作环境中执行支持注册

适用场景

  • Cloud Manager
  • Cloud Volumes ONTAP (CVO)
  • NetApp 支持站点(NSS)
  • 注册

问题描述

在Cloud Manager网站上的"NSS Management"选项卡下、将显示一条错误消息:
 
You need to re-enter your existing NetApp Support Site credentials. Click "Update Account" so that Cloud Manager can connect to your account.
 
Cloud Manager
 
尝试通过NSS注册时出现错误:
 
Serial Number(s) not valid
 
Cloud Volumes ONTAP (CVO)
 
或者:
 
There was a problem with your request
Registration for the following serial numbers has failed
Failure Message: S/N already decommissioned
 
Cloud Volumes ONTAP (CVO)
 
在支持信息板上收到错误:
 
Unable to perform support registration on a working environment with status List(deregistered)
 
 
NetApp支持
 
 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.