无法登录 NetApp Console（原 BlueXP）- 已存在多个用户配置文件

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Category:: cloud-manager

Specialty:: netapp_console

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适用于

NetApp 控制台
身份联合
Auth0 登录
NetApp 支持站点 (NSS) 问题
Data Infrastructure Insights (DII)

问题描述

注册新用户后无法登录 NetApp Console：
- access_denied: [!] Rule: Multiple user profiles already exist - cannot select base profile to link withThe provided email address was already registered using the "Sign in to BlueXP" option. You’ll need to log in using that option. Using multiple login methods with the same email address is not supported.access_denied: deny_user_already_exist_regular/User with email already exists via regular signup or SSO federation.
无法登录到 DII，出现以下错误：

Data Infrastructure Insights We are unable to process your request at this time. Authentication failed: access denied We are having trouble logging you in. Please try again after sometime. Please contact NetApp customer support or visit the NetApp support site for more information.