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如何申请部件发货以更换内存

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适用场景

  • ActiveIQ
  • AutoSupport

问题描述

此电子邮件旨在通知您,已针对检测到的潜在硬件故障或问题描述打开了 ActiveIQ 自动生成的案例。

导致问题的部件已标识为 < 部件号 > 。

作为保修客户,要运送部件,您必须登录 NetApp 支持站点,找到此新创建的案例,并按照此知识库文章 中的说明进行操作: ActiveIQ 案例: 如何申请附带保修授权的部件发货。如果您找不到您的案例,请在 NetApp 支持站点上创建一个新的技术案例 以请求更换部件。

将来,如果您希望 NetApp 技术支持自动处理这些类型的案例,请联系您的销售代表并升级到 SupportEdge Advisor 或 SupportEdge Expert 授权。请使用以下方法之一与能够为您提供帮助的 NetApp 代表联系。

 

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