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StorageGRID管理器SANtricity更新失败、并出现致命安装失败- SANtricity操作系统预检失败、并显示:RuntimeError

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适用场景

  • StorageGRID SG5700设备
  • StorageGRID OS 11.6.0或更早版本
  • SANtricity OS 11.70.3或更早版本

问题描述

  • 通过网格管理器升级SANtricity操作系统时出现以下错误。 
 
Fatal installation failure - SANtricity OS precheck failed with: RuntimeError: Connection error while executing SYMbol request. API response decode failed. 0 byte response received.
 
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  • 验证计算控制器和存储控制器的7-段。 
  • 验证SANtricity系统管理器是否可访问。

 

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