E 系列 AutoSupport 交付失败，并显示错误 "Unknown" host in delivery. 已配置 URL"
适用场景
- E 系列平台（例如 E57xx ， E28xx 等）
- StorageGRID SG57xx 和 SG6xxx 设备
- SANtricity System Manager
问题描述
- 如果使用 HTTP 和 HTTPS 的交付方法进行配置， AutoSupport 交付将失败。测试后，将报告以下错误信息：
Message:Unknown host in delivery URL is configured
- E 系列支持包在管理软件
web-server-trace-log-A.txt或中报告以下异常web-server-trace-log-B.txt：
java.net.UnknownHostException: support.netapp.com: Name or service not known
- 用户通过电子邮件收到以下警报，指示无法传送 AutoSupport 消息：
Node ID: XXXXXXXXXXX
Host IP Address: xx:xx:xx:xx Host ID: eos-a Event Error Code:
Event occurred: Wed, 13 Jun 2018 20:11:14 +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
- 在支持包中找到的 E 系列 ASUP 传输日志文件指示以下交付失败状态：
6/14/18 03:26:49 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:AOD Poll, Status:FAILED, Storage Array: XXXXXX, SAID:XXXXXXXX, Chassis Serial Number:xxxxxxxxx, Thread ID:48,002, Delivery Method:HTTPS, Sequence Number:96, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured.