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E 系列 AutoSupport 交付失败,并显示错误 "Unknown" host in delivery. 已配置 URL"

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Category:
e-series-santricity-management-software
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esg
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适用场景

  • E 系列平台(例如 E57xx , E28xx 等)
  • StorageGRID SG57xx 和 SG6xxx 设备
  • SANtricity System Manager

问题描述

  • 如果使用 HTTP 和 HTTPS 的交付方法进行配置, AutoSupport 交付将失败。测试后,将报告以下错误信息:

Message:Unknown host in delivery URL is configured

  • E 系列支持包在管理软件web-server-trace-log-A.txt或中报告以下异常web-server-trace-log-B.txt

java.net.UnknownHostException: support.netapp.com: Name or service not known

  • 用户通过电子邮件收到以下警报,指示无法传送 AutoSupport 消息:

Node ID: XXXXXXXXXXX
Host IP Address: xx:xx:xx:xx Host ID: eos-a Event Error Code:
Event occurred: Wed, 13 Jun 2018 20:11:14 +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.

 

  • 在支持包中找到的 E 系列 ASUP 传输日志文件指示以下交付失败状态:

6/14/18 03:26:49 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:AOD Poll, Status:FAILED, Storage Array: XXXXXX, SAID:XXXXXXXX, Chassis Serial Number:xxxxxxxxx, Thread ID:48,002, Delivery Method:HTTPS, Sequence Number:96, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured.

 

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