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AutoSupport 交付失败并显示消息:交付 URL 中的未知主机已配置为 java.net.unknownhostException

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Category:
e-series-santricity-management-software
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esg
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适用于

  • E 系列平台(例如 E57xx , E28xx 等)
  • StorageGRID SG57xx 和 SG6xxx 设备
  • SANtricity 11.50

问题

如果使用 HTTP 和 HTTPS 的交付方法进行配置, AutoSupport 交付将失败。测试后,将报告以下错误信息:

"Message:Unknown host in delivery URL is configured" 以及异常 java.net.UnknownHostException: support.netapp.com: Name or service not known

Node ID: XXXXXXXXXXX
Host IP Address: xx:xx:xx:xx Host ID: eos-a Event Error Code:
Event occurred: Wed, 13 Jun 2018 20:11:14 +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:
Component Location: 

6/14/18 03:26:49 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:AOD Poll, Status:FAILED, Storage Array: XXXXXX, SAID:XXXXXXXX, Chassis Serial Number:xxxxxxxxx, Thread ID:48,002, Delivery Method:HTTPS, Sequence Number:96, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured.

 

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