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系统无法启动、并显示"Reseting" SP from Primary FW"或"SP IPMI Failure"

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Votes:
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Category:
fas-systems
Specialty:
hw
Last Updated:

适用场景

  • ONTAP 9
  • FAS2720
  • FAS2750
  • AFF C190
  • AFF A220
  • AFF A300/FAS8200
  • FAS2650
  • FAS2620
  • 服务处理器(SP)

问题描述

  • 节点关闭、EMS日志显示 SP HBT已错过

Mon Oct 25 13:10:39 +0900 [Nodename: spsm_listener: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED

  • 或服务处理器 (SP) SP load is high 在控制台日志中报告错误、并且某个节点发生故障。
  • 从Loader启动节点失败。错误:

LOADER-A> boot_ontap
Loading X86_64/freebsd・・・
Loading X86_64/freebsd・・・
Starting program at ・・・
NetApp Data ONTAP 9.3P4
***************************************
This platform is not supported in this release.
The system will now halt
***************************************
BIOS Version: 11.1
Portions Copyright (C) 2014-2017 NetApp, Inc. All Rights Reserved.
Initializing System Memory ...
Loading Device Drivers ...
Waiting for SP ...
SP failure. Resetting SP from primary FW. This can take a few minutes

- 或 -

Failed to recover SP
IPMI:Get controller FRU inventory:failed
IPMI:Get midplane FRU 0 inventory:failed
Configuring Devices ...
IPMI PCI Slot Control failed.
CPU = 1 Processor(s) Detected.
  Intel(R) Xeon(R) CPU D-1587 @ 1.70GHz (CPU 0)
  CPUID: 0x00050664. Cores per Processor = 16
131072 MB System RAM Installed.
SATA (AHCI) Device: SV9MST6D120GLM41NP
Boot Loader version 6.0.10
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2020 NetApp, Inc. All Rights Reserved.
BIOS POST Failure(s) detected: SP IPMI failure. Abort AUTOBOOT

  • 即使在更换主板后、已关闭的控制器也无法启动、并显示相同的错误
  • SP events all 消息:

Record 231: Sun Aug  1 00:25:04 2021 [SysFW.notice]: Failed to recover SP
Record 232: Sun Aug  1 00:25:04 2021 [SysFW.critical]: IPMI:Get controller FRU inventory:failed
Record 233: Sun Aug  1 00:25:04 2021 [SysFW.notice]: IPMI:Get midplane FRU 0 inventory:failed
Record 234: Thu Jan  1 00:05:00 1970 [Trap Event.critical]: hwassist post_error (26)

  • events all 配对节点上的SP日志 消息:

Sat Oct 15 13:05:38 2016 [Agent.notice]: Local Serial Exchange Error Internal MLER[4] asserted
Mon Oct 17 08:38:52 2016 [Agent.notice]: Local Invalid Serial Exchange Bus Internal MLER[5] asserted
Thu Jan 01 00:00:36 1970 [Agent.notice]: Midplane I2C Local Buffers Not Ready Internal MLER[6] de-asserted
Mon Oct 17 08:52:11 2016 [Agent.notice]: Midplane Local Grant Timeout Internal MLER[2] asserted

 

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