ACP报告IOM12磁盘架模块出现硬件故障

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Category:: disk-shelves

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适用场景

DS224C (DS224-12)
DS212C (DS212-12)
DS460C (DS460-12)
IOM12、IOM12B
ONTAP 9

问题描述

sysconfig -a 输出中缺少两个IOM中的一个。示例：

::>system node run -node <node_name> -command sysconfig -a ... Shelf 0: DS224-12 Firmware rev. IOM12E A: 0230 IOM12E B: 0230 Shelf 1: DS224-12 Firmware rev. IOM12 A: 0281 B: ----

EMS或 event log show输出显示 ses.status.ACPError 和 monitor.shelf.fault 事件：

[CLUSTER-N1: dsa_worker0: ses.status.ACPError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.

[CLUSTER-N1: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 1a. Check fans, power supplies, disks, and temperature sensors. [CLUSTER-N1: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT [CLUSTER-N1: start_asup_collector_thread: shelf.config.tomixedha:notice]: System has transitioned to a mixture of single, multi-path or quad-path storage configurations. [CLUSTER-N1: start_asup_collector_thread: callhome.dsk.redun.fault:error]: Call home for DISK REDUNDANCY FAILED

[CLUSTER-N1: dsa_worker1: ses.status.electronicsError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a environmental monitoring error for SES electronics 1: not available ; enclosure services hardware failed This module is on the rear of the shelf at the top left. [CLUSTER-N1: dsa_worker1: ses.status.ModuleError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a SAS expander error for SAS shelf electronics 1: status not available; status not available. This module is on the rear of the shelf at the top left, on shelf module A. [CLUSTER-N1: dsa_worker1: ses.status.ACPError:alert]: DS224-12 (S/N SHFNC1234567890) shelf 1 on channel 1a ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.

storage-fault Active IQ AutoSupport 部分或 system node run -node <node_name> -command storage show fault -v输出：

Enclosure Status: critical ... Module Type: IOM12 ... Enclosure Electronics: Element Status Status Bytes Status Descriptions 1 [IOM12 A] : OK 01,00,01,00 REPORT 2 : NOT INSTALLED 05,00,00,00 ... Enclosure: Element Status Status Bytes Status Descriptions 1: OK 01,00,02,00 FAIL ... Vendor Unique Element 83-IOM12: (SAS) Element Status Status Bytes Status Descriptions 1 [IOM12 A] : OK 01,08,00,A0 MASTER, RESERVED, RESERVED 2: NOT INSTALLED 05,00,00,00 ... Vendor Unique Element 85-IOM12: (ACP) Element Status Status Bytes Status Descriptions 1 [IOM12 A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL 2 : NOT INSTALLED 05,18,00,00