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Cisco 支持合同与 CCOID 关联失败

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适用场景

  • 从 NetApp 购买的 Cisco MDS 和 Nexus 交换机
  • 有效的 Cisco SMARTnet Total Care ( SNTC )支持合同

问题描述

  • 无法向 Cisco 技术支持中心( TAC )提交案例
  • 客户已将 Cisco 支持合同编号添加到其 Cisco.com 帐户( CCOID )中 / 与其关联
  • 支持合同关联失败并显示错误

Unfortunately, your company/organization, CUSTOMER ORGANIZATION NAME, is not listed as entitled for this service contract. You will need to contact your supplier, contract provider or any entitled party for the contract and request from them either:

  • To associate the contract to your profile
  • To add your company to the entitled party list of the contract

 

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