升级ONTAP 后SP固件自动更新失败

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Category:: fas-systems<a>2009年343078</a>

Specialty:: hw

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适用场景

FAS2750
BMC 11.7 > 11.8
ONTAP 升级9.8P11 > 9.11.1P2

问题描述

ONTAP 升级后、SP固件无法更新

[Node-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.

system health subsystem show 将服务处理器列为已降级

::> system health subsystem show
 Subsystem
 Health
 ----------------- ------------------
 SAS-connect       ok
 Environment       ok
 Memory            ok
 Service-Processor degraded
 Switch-Health     ok
 CIFS-NDO          ok
 Motherboard       ok
 IO                ok
 MetroCluster      ok
 MetroCluster_Node ok
 FHM-Switch        ok
 FHM-Bridge        ok
 SAS-connect_Cluster ok
 13 entries were displayed.

SP mlog

[kern_servprocd:info:5478] 0x80acc8000: 0: NOTICE: Servprocd::SpUpdate: SpUpdateStateHandleEvent: SP update from version 11.7 to version 11.8 has been scheduled. [kern_servprocd:info:5478] 0x80acc8000: 0: NOTICE: Servprocd::SpUpdate: UpdateSmfState: processing ck_auto_update_scheduled. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: prepareImage: SP firmware image files were successfully checked for compression. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: prepareImage: Creating /mroot/etc/RLM_FW/sp_image.tar.gz image for network transfer. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: prepareImage: /mroot/etc/RLM_FW/sp_image.tar.gz image has been successfully created for network transfer to SP. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: update: SP firmware image for network transfer has been created. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: transferImage: sending /mroot/etc/RLM_FW/sp_image.tar.gz to SP, destination: /mnt/sapps/sp_image.tar.gz. [kern_servprocd:info:5478] 0x29077a: SpUpdateOp::startUpdate()+8474 [kern_servprocd:info:5478] 0x291e6b: SpUpdateOp::startUpdate()+14347 [kern_servprocd:info:5478] 0x28e9ea: SpUpdateOp::startUpdate()+906 [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: update: SP firmware image has been successfully transferred to SP using network interface. [kern_servprocd:info:5478] 0x80c3af200: 0: NOTICE: Servprocd::SpUpdate: writeImage: sending spcs update command to write SP firmware image to flash. [kern_servprocd:info:5478] 0x80c3af200: 0: ERR: Servprocd::CLI: sp_update_worker : TTX ERROR: 7 [kern_servprocd:info:5478] 0x80c3af200: 0: ERR: Servprocd::CLI: sp_update_worker : sp reset connection, marking update success, we will catch failures in post update stage. [kern_servprocd:info:5478] 0x80c3af200: 0: ERR: Servprocd::CLI: sp_update_worker : EXCEPTION Occured in closing the spcc transport [kern_servprocd:info:5478] 0x80c3af200: 0: ERR: Servprocd::SpUpdate: writeImage: spcs sp update command failed (The Service Processor on node "Node-01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.)