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E 系列 BMC 无响应,可能会触发误报硬件警报

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适用场景

  • NetApp E系列
  • SANtricity OS 11.70.1R1或更高版本(11.70.4之前的版本)
  • NetApp EF300和EF600

问题描述

  • 控制器的BMC (基板 管理 控制器) 无响应 MEL (主要事件日志)报告如下:
A:10/29/21, 12:35:33 PM (12:35:33) 2800 2868 The controller's BMC was unresponsive and the recovery process successfully 
recovered the BMC - Shelf 99, Bay A
A:10/29/21, 12:34:31 PM (12:34:31) 2799 2867 The controller's BMC is unresponsive - Shelf 99, Bay A
  • 主要事件日志 还可能报告误报的硬件警报、例如:

A:11/22/21, 11:16:25 AM (11:16:25) 1676 280b Controller shelf component failed - Shelf 99, Controller 1, Fan canister 5, Bay 1 <--CRITICAL

  • E系列支持包和AutoSupport (DOM0-BMC-LOogs-%.7z)包含以下BMC事件(sp_system_event_log.txt),表示触发了wathcdog超时重置:

 740 | 01/01/2000 | 00:00:30 | Power Supply #0x72 | Presence detected | Asserted
 741 | 01/01/2000 | 00:00:30 | Power Supply #0x73 | Presence detected | Asserted
 742 | OEM record f2 | Watchdog1 Timeout
 743 | OEM record f2 | Pilot Software reset
 744 | 01/01/2000 | 00:00:36 | Battery #0x4f | State Deasserted
 745 | 01/01/2000 | 00:00:38 | System Event #0xff | Timestamp Clock Sync | Asserted
 746 | 11/16/2022 | 19:37:07 | System Event #0xff | Timestamp Clock Sync | Asserted

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