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重新启动(崩溃)警报—AutoSupport 消息

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适用场景

  • ONTAP 9
  • AutoSupport 回调
  • 节点发出HA组通知(重新启动(崩溃))警报

事件摘要

如果节点在发生崩溃(也称为"系统崩溃")后重新启动、则会出现此消息。重新启动完成后、节点会报告此事件。

验证

事件日志

event log show -severity * -message-name callhome*

[node1: splog_main: callhome.reboot.panic:alert]: Call home for REBOOT (panic)
命令行

检查故障转移状态以确认交还已完成

::> storage failover show Takeover Node Partner Possible State -------- -------- -------- ------------------ node1 node2 true Connected to node2 node2 node1 true Connected to node1
 
Cluster Health

检查节点的运行状况:

::> cluster show Node Health Eligibility --------------------- ------- ------------ node01 true true node02 true true

解决方法

已启用AutoSupport 的系统
  • 如果在AutoSupport 中捕获到崩溃消息、NetApp将尝试分析此消息
  • 查看系统的联系电子邮件、了解分析结果和后续步骤。
已禁用AutoSupport 的系统
  1. 如果 可能、按照集群接管完成自动- AutoSupport 消息执行交还。
  2. 从NetApp支持站点导航到 Panic Message Analyzer工具
  3. 将崩溃消息和ONTAP 版本复制到崩溃消息分析器工具中、以确定崩溃是否是由已知软件问题描述 引起的。
  1. 如果 错误匹配;请按照错误报告中提供的指导进行操作
  2. 如果崩溃消息无法安全地与已知错误匹配。请参见 如何上传ONTAP 9核心文件进行分析 以确定发生原因 of the Panic (需要案例编号)

 

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