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由于邮件主机上的中继问题,未从 ONTAP 接收 AutoSupport 电子邮件

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Category:
ontap-9
Specialty:
core
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适用于

  • ONTAP 9
  • 集群模式 Data ONTAP 8
  • SMTP
  • AutoSupport

问题

NetApp 控制器无法将 AutoSupport 电子邮件中继到外部电子邮件地址,包括使用 SMTP 邮件主机服务器的 autosupport @netapp.com

类似错误消息:

  • message: 550 5.7.1 Unable to relay
  • READMSG:554 Mail from user@domain.com rejected for policy reasons
  • message: Access denied: 550
检查 Autosupopt 历史记录
  • Cluster::>autosupport history show

       Seq                   Attempt  Percent  Last
Node      Num   Destination Status         Count   Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
node01    1680   smtp     transmission-failed  15     -     5/28/2020 02:20:53

 

  • 使用“system autosupport history show -seq-num ### -instance”命令查看特定顺序和Last ErrorFailed sending data to the peer。  

Cluster::> system autosupport history show -seq-num 1680 -instance

               Node: node01
   AutoSupport Sequence Number: 1680
Destination for This AutoSupport: smtp
          Trigger Event: callhome.management.log
       Time of Last Update: 5/28/2020 02:20:53
        Status of Delivery: transmission-failed
        Delivery Attempts: 15
       AutoSupport Subject: MANAGEMENT_LOG
           Delivery URI: mailto:autosupport@netapp.com
            Last Error: Failed sending data to the peer 
        Time of Generation: 5/28/2020 00:01:51
   AutoSupport Compressed Size: 131.4KB
         Percent Complete: -
          Rate of Upload: -
    Time Remaining for Upload: 0s
  AutoSupport Decompressed Size: 476.0KB
    Total Collection Time (ms): 6257


详细的错误消息可以通过notifyd.log查看 /mroot/etc/log/mlog/notifyd.log 或查看贵组织的邮件主机日志来确定 AutoSupport 子系统中记录的错误。

如何查看 notifyd . log


run 命令
::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

输出示例:

(emittime: 8/6/2017 01:16:27) (message: RCPT TO:<autosupport@netapp.com>)
(emittime: 8/6/2017 01:16:27) (message: SMTP 0x8115ae810 state change from MAIL to RCPT)
(emittime: 8/6/2017 01:16:32) (message: 550 5.7.1 Unable to relay)



(emittime: 7/7/2017 05:10:31) (message: DO phase starts)
(emittime: 7/7/2017 05:10:31) (message: MAIL FROM:<user@domain.com>)
(emittime: 7/7/2017 05:10:31) (message: SMTP 0x812b31810 state change from STOP to MAIL)
(emittime: 7/7/2017 05:10:31) (message: 554 Mail from user@domain.com rejected for policy reasons.)

(emittime: 3/11/2015 10:11:58) (message: Access denied: 550)

 

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