为什么在发送 AutoSupport 消息后会收到“NetApp Automated AutoSupport Acknowledgement”邮件
适用于
- ONTAP 9
- AutoSupport (ASUP)
问题解答
- 除了在计划维护窗口期间收到NetApp Automated Autosupport Acknowledgement"电子邮件外，还可以从 NetApp 的 ASUP 服务器发送电子邮件，以响应与包含关键字"test"（不区分大小写）的 EMS 事件相关的用户触发的 ASUP 日志提交。
例如：lccls91001-01::> system node autosupport invoke -node lccls91001-01 -type test
lccls91001-01::> system node autosupport invoke -node lccls91001-01 -type all -message test
lccls91001-01::> system node autosupport invoke -node lccls91001-01 -type all -message test2
lccls91001-01::> set d
Warning: These diagnostic commands are for use by NetApp personnel only.
Do you want to continue? {y|n}: ylccls91001::*> event log show -message-name callhome.*
Time Node Severity Event
------------------- ---------------- ------------- ---------------------------
12/19/2023 12:28:40 lccls91001-01 NOTICE callhome.invoke.all: User triggered complete call home for USER_TRIGGERED (ALL:test2)
12/19/2023 09:45:24 lccls91001-01 NOTICE callhome.invoke.all: User triggered complete call home for USER_TRIGGERED (ALL:test)
12/19/2023 10:50:42 lccls91001-01 NOTICE callhome.invoke: Call home for USER_TRIGGERED (TEST)
- 此确认电子邮件仅发送到
-to（收件人地址列表）字段中指定的电子邮件地址，前提是 ASUP 的参数-support（发送 AutoSupport 消息给供应商支持）也设置为enable。
注意：尽管 ASUP 的参数 -support （向供应商支持发送 AutoSupport 消息）设置为disable 以下两个条件仍将触发 NetApp 自动 AutoSupport 确认：
- 手动上传用户触发的 ASUP 日志（xxx.7z 格式且包含
test关键字）到 NetApp 支持网站，通过 AutoSupport Upload 或 NetApp Authenticated File Upload。 - 通过 System Manager GUI 发送带有 TEST 关键字的用户触发 ASUP。
Subject: NetApp Automated Autosupport Acknowledgement
From: asupprod@netapp.com
To: <mail address>
"Dear NetApp Customer,
This email is sent to acknowledge the receipt of the AutoSupport email from:
System ID: 1234
Hostname: Node name
The AutoSupport had the following subject line:
HA Group Notification from (USER_TRIGGERED (ALL:test)) NOTICE
You can see predictive analytics and proactive recommendations for this system in NetApp Active IQ at https://mysupport.netapp.com/myautos...temMain/Serial No./systemdashboard?source=testemail
NetApp automatically acknowledges any AutoSupport with the word "test" in the subject line. This acknowledgement is sent to the "autosupport.to" e-mail recipient(s).
Please check the following NetApp Support site link for the complete process.
http://support.netapp.com/NOW/knowle...w_to.shtml#chc